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ABOUT CENTRE

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Stephen Perryer

Parts Manager

Lauren Hobday

Used Car Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

See above

Service

Did the work quickly while I waited.

Service

Excellent services form the team at Malton.

Service

That Kevin O'brien, what a bloke!

Service

Very well organised

Service

Good job for my car.

Service

Great service from the team and great determination in finding what in the end was a very unexpected issue with my car. Good communication from the team, keeping me informed with progress and apologetic for any delays which weren't an issue.

Service

A very efficient professional experience through out my time with your team.

Service

A professional approach from reception to branch manager

Service

Car repaired as promised and courtesy car was adequate for our needs

Service

Excellent service

Service

Service good courtesy car great efficiency excellent

Service

Excellent customer service and the video of showing the checks on your car is excellent.

Service

Always get great service from BMW Malton

Service

Quick and efficient service

Service

Very satisfied

Service

Great service from Jade Also like the health check video of the car

Service

Jade is always helpful and polite when I go in

Service

Again customer service was supurb

Service

They are always so easy to deal with. Always helpful and very pleasant.

Service

fantastic service, nice people at Malton.

Service

The experience was painless.

Service

I refer to my previous answer

Service

Provided a loan car as promised, kept me up to date and processed a goodwill claim promptly and successfully.

Service

pleasant professional service manager and well trained staff

Service

Great service

Service

I will be continuing to get my vehicle serviced at Malton. I was very happy with the service.

Service

they did everything they said they would

Service

Very efficient and super friendly. Great communication.

Service

Repair carried out the same day.

Service

Extremely pleased-very efficient and reliable

Service

The service was carried out with the minimum of fuss, and the area was COVID safe. Very impressed.

Service

Excellent customer service.

Service

My car was collected as arranged for replacement of a rear coil spring (dreaded potholes I suppose) . The job was done on time and car delivered back on schedule and nicely cleaned. What more can you want!

Service

Jade is so easy to deal with

Service

Overall good efficient service

Service

We are in difficult times due to the Covid pandemic, this said I was made very welcome and felt completely safe and comfortable in the reception area whilst waiting for the service on my car to be completed

Service

Overall it was a good efficient experience

Service

All work completed a reqeusted.

Service

Excellent service

Service

Excellent service

Service

Always fantastic customer service at Vertu BMW Malton! Staff are brilliant nothing is to much trouble. Always a first time fix.

Service

Easy to arrange rang when it was ready easy pickup

Service

I had no problems at all

Service

booked the car in for service on the app, hassle free

Service

Totally satisfied, particularly given the difficult circumstances people are working under. Very professional and always friendly and welcoming, the team are a credit to Vertu Malton.

Service

Very experienced and competent technicians

Service

The work was carried out to my complete satisfaction within the estimated time and the staff were courteous at all times

Service

Everything went to plan

Service

No issues

Service

Easily arranged and good communication from the garage

Service

We had to do everything remotely due to the virus and it was faultless

Sales

The sales person I dealt with, Martin, was everything you could ask for with regards to customer service. He was thorough, provided high levels of communicate throughout the process, and delivered a fantastic car to the exact spec I requested.

Sales

From the first visit to enquire about the X3 and throughout the whole order process to taking delivery Martin Hadrick ( Salesman ) was very professional, but in a very relaxed and friendly way.

Sales

A very positive buying experience I would thoroughly recommend Vertu at Malton, especially Martin Hadrick.