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Did the work quickly while I waited.
Excellent services form the team at Malton.
That Kevin O'brien, what a bloke!
Very well organised
Good job for my car.
Great service from the team and great determination in finding what in the end was a very unexpected issue with my car. Good communication from the team, keeping me informed with progress and apologetic for any delays which weren't an issue.
A very efficient professional experience through out my time with your team.
A professional approach from reception to branch manager
Car repaired as promised and courtesy car was adequate for our needs
Service good courtesy car great efficiency excellent
Excellent customer service and the video of showing the checks on your car is excellent.
Always get great service from BMW Malton
Quick and efficient service
Great service from Jade Also like the health check video of the car
Jade is always helpful and polite when I go in
Again customer service was supurb
They are always so easy to deal with. Always helpful and very pleasant.
fantastic service, nice people at Malton.
The experience was painless.
I refer to my previous answer
Provided a loan car as promised, kept me up to date and processed a goodwill claim promptly and successfully.
pleasant professional service manager and well trained staff
I will be continuing to get my vehicle serviced at Malton. I was very happy with the service.
they did everything they said they would
Very efficient and super friendly. Great communication.
Repair carried out the same day.
Extremely pleased-very efficient and reliable
The service was carried out with the minimum of fuss, and the area was COVID safe. Very impressed.
Excellent customer service.
My car was collected as arranged for replacement of a rear coil spring (dreaded potholes I suppose) . The job was done on time and car delivered back on schedule and nicely cleaned. What more can you want!
Jade is so easy to deal with
Overall good efficient service
We are in difficult times due to the Covid pandemic, this said I was made very welcome and felt completely safe and comfortable in the reception area whilst waiting for the service on my car to be completed
Overall it was a good efficient experience
All work completed a reqeusted.
Always fantastic customer service at Vertu BMW Malton! Staff are brilliant nothing is to much trouble. Always a first time fix.
Easy to arrange rang when it was ready easy pickup
I had no problems at all
booked the car in for service on the app, hassle free
Totally satisfied, particularly given the difficult circumstances people are working under. Very professional and always friendly and welcoming, the team are a credit to Vertu Malton.
Very experienced and competent technicians
The work was carried out to my complete satisfaction within the estimated time and the staff were courteous at all times
Everything went to plan
Easily arranged and good communication from the garage
We had to do everything remotely due to the virus and it was faultless
The sales person I dealt with, Martin, was everything you could ask for with regards to customer service. He was thorough, provided high levels of communicate throughout the process, and delivered a fantastic car to the exact spec I requested.
From the first visit to enquire about the X3 and throughout the whole order process to taking delivery Martin Hadrick ( Salesman ) was very professional, but in a very relaxed and friendly way.
A very positive buying experience I would thoroughly recommend Vertu at Malton, especially Martin Hadrick.