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ABOUT CENTRE

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The work was carried out to time and everything was explained clearly.

Service

As above BRILLIANT STAFF.

Service

Service was ok

Service

Jobs done to my satisfaction

Service

great service always thank you

Service

Everything said was done, lots of communication

Service

Great, friendly service, work done in time specified and to standards expected. Car returned clean and sparkling, great.

Service

Professional and helpful to deal with.

Service

Brilliant team at Malton! Very friendly, polite and helpful.

Service

It was very good, but perfection is not easily obtained.

Service

very helpful with the questions that were asked and services provided

Service

Work done promptly whilst I waited. Excellent feedback from mechanics.

Service

Following a previous problem I am pleased to say the help and service I received on the return visit was faultless.

Service

Efficient, Polite, Rapid and sensible

Service

Car was looked after and cleaned inside and out when finished.

Service

The service experience at Vertu Malton has always been 1st class, I have recently ordered my 8th new BMW from them so that should tell you something. From new car sales to ongoing service Vertu Malton offers a superb experience, a credit to BMW.

Service

just perfect open to all queries

Service

Everything went smoothly without any problems

Service

Servicing is problem free and all issues are dealt with professionally.

Service

all done in the time while i waited.

Service

They could do no more in meeting my needs.

Service

Jade was extremely courteous & helpful. She has technical knowledge & could answer all our queries. The vehicle was returned, beautifully valeted & within the estimated time for service.

Service

Car came back clean and tidy

Service

Vertu Malton service is excellent and I was completely satified but the initial call center booking system is very impersonal.

Service

service and warranty work carried out on time and staff always courteous

Service

Very friendly and efficient staff. That always keep me informed and have the vehicle ready when they said they would.

Service

Pleasant to deal with and have always sorted any issues I have had in a professional manor.

Service

On arrival directed to the service reception, member of staff named Sarah identified herself and advised me of what was happening with my vehicle and approx how long I would be waiting.

Service

At this dealership the customer is always the priority nothing is too much trouble and they always go the extra mile

Service

Great service, work completed to high standard. I had full confidence driving away.

Service

easy to deal with

Service

All staff made me feel very welcome

Service

They did everything they could to organise and complete the work without any bother.

Service

Really friendly, efficient and convenient.

Service

Excellent service as always. Neil Dade is a dam fine chap

Service

Both Jade and Holly made it a very good experience

Service

Team on site are good.

Service

Very slick!

Service

The service given by Vertu is first class, The video of the vehicle inspection is very reassuring and allows me to see the underside of the car which I don't normally get to see. The staff are always courteous and helpful.

Service

Good communication from all personnel

Service

As before friendly and efficient. Mechanics seem very thorough and communication good.

Service

Fixed first time, the staff a so friendly and polite.

Service

Made great effort to fit with my schedule. All done as promised.

Service

Great service

Service

Was able to also sort out a break fluid change for me at the time. Receptionist was friendly and helpful. Coffee and biscuits freely available.

Service

Booking online easy to use. Efficient service. Everything explained and video sent to show work that was required.

Service

There Team should be proud of the service they provide. a refreshing change .

Service

Very happy for a small dealership they could not have been more attentive. Service reception could not have been more helpful and friendly a pleasure to deal with.

Service

Highly satisfied with my experience at this dealership, every process was simple and stress free.

Sales

Could not be faulted

Sales

Everything was clear and prompt with good feedback

Sales

I'm a long standing bmw customer, I know what I want and usually have an idea about the minimum specifications I'll accept. I dont want a sales pitch and I dont get it from bmw, its more a discussion about a particular model. That works for me

Sales

Always had excellent personal service from Malton for over 20 years and pleased that this is continuing.

Sales

Everything happened smoothly and made the whole buying process very easy.

Sales

No issues, all good