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As before very satisfied
The problem we had was not covered by the warranty but as we were new customers and our X3 was only a few weeks old they agreed to waive the charge as a goodwill gesture. They were kind and helpful throughout.
The work was completed on time and safely under the current conditions.
Because despite some minor reliability issues the service staff were helpful and keen to bottom out the problem for me, also brimming my car with fuel was a nice touch. Jade on the service desk was most helpful!
Ability to do some work m, have a coffee whilst waiting.
Malton BMW have always delivered a high level of service in a friendly convivial manner and continue to do so. Their sales people remain friendly and approachable, whilst being aware of competitors and matching comparable deals.
It was excellent, though pricey. It's always lovely to have the car cleaned inside and out.
Problem free experience and car ready to collect as arranged.
As usual good service from you
They did what we agreed
i had a complete rundown of all that need doing for the recent MOT - i.e. two indicator light bulbs, and the all-round video assured me that all was well
Explanations given on what was to be completed. Excellent communication regarding appointment time and updated regarding completion.
Friendly and efficient staff. Welcoming environment
Courteous and prompt, efficient service.
Could not wish for a better experience. Will continue to trade with Malton.
Again was told it'll be ready and it was ready for then, women at the service desk was very helpful and had a good laugh. Was very easy to talk to.
Very pleasant staff Hollie in particular, just a good experience overall
I know that Vertu have only recently taken over from inchcape, but so far, the high standards have not dropped.
Because It was thourally deserved
the car went for a re-call and they carried out a safety check at the same time. I have no idea what the re-call was but the safety check gave my car 10/10.
Staff are very helpful and friendly
Satisfied with service they offer
They carried out everything asked for.
Professional and efficient service, Tony Horwell a credit to the branch.
No criticism necessary, very good service
Malton services staff are always friendly and attentive
Did the work quickly while I waited.
Excellent services form the team at Malton.
That Kevin O'brien, what a bloke!
Great service from the team and great determination in finding what in the end was a very unexpected issue with my car. Good communication from the team, keeping me informed with progress and apologetic for any delays which weren't an issue.
Good job for my car.
Very well organised
A very efficient professional experience through out my time with your team.
Car repaired as promised and courtesy car was adequate for our needs
A professional approach from reception to branch manager
Excellent customer service and the video of showing the checks on your car is excellent.
Service good courtesy car great efficiency excellent
Always get great service from BMW Malton
Great service from Jade Also like the health check video of the car
Quick and efficient service
Jade is always helpful and polite when I go in
Again customer service was supurb
They are always so easy to deal with. Always helpful and very pleasant.
fantastic service, nice people at Malton.
The experience was painless.
I refer to my previous answer
Provided a loan car as promised, kept me up to date and processed a goodwill claim promptly and successfully.
I will be continuing to get my vehicle serviced at Malton. I was very happy with the service.
pleasant professional service manager and well trained staff
they did everything they said they would
Delivered to me without any effort on my part exactly when I specified.
Excellent service from everyone at BMW Malton.
Dealing with Leon is a delight, he is always friendly, helpful and happy to assist with whatever queries I have during the process of buying and receiving my new car.
We had to do everything remotely due to the virus and it was faultless
The sales person I dealt with, Martin, was everything you could ask for with regards to customer service. He was thorough, provided high levels of communicate throughout the process, and delivered a fantastic car to the exact spec I requested.