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ABOUT CENTRE

Find out more about our team and what we do.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As before very satisfied

Service

The problem we had was not covered by the warranty but as we were new customers and our X3 was only a few weeks old they agreed to waive the charge as a goodwill gesture. They were kind and helpful throughout.

Service

The work was completed on time and safely under the current conditions.

Service

Because despite some minor reliability issues the service staff were helpful and keen to bottom out the problem for me, also brimming my car with fuel was a nice touch. Jade on the service desk was most helpful!

Service

Ability to do some work m, have a coffee whilst waiting.

Service

Malton BMW have always delivered a high level of service in a friendly convivial manner and continue to do so. Their sales people remain friendly and approachable, whilst being aware of competitors and matching comparable deals.

Service

It was excellent, though pricey. It's always lovely to have the car cleaned inside and out.

Service

Problem free experience and car ready to collect as arranged.

Service

As usual good service from you

Service

They did what we agreed

Service

i had a complete rundown of all that need doing for the recent MOT - i.e. two indicator light bulbs, and the all-round video assured me that all was well

Service

Explanations given on what was to be completed. Excellent communication regarding appointment time and updated regarding completion.

Service

Friendly and efficient staff. Welcoming environment

Service

Courteous and prompt, efficient service.

Service

good service

Service

Could not wish for a better experience. Will continue to trade with Malton.

Service

Again was told it'll be ready and it was ready for then, women at the service desk was very helpful and had a good laugh. Was very easy to talk to.

Service

Very pleasant staff Hollie in particular, just a good experience overall

Service

I know that Vertu have only recently taken over from inchcape, but so far, the high standards have not dropped.

Service

Because It was thourally deserved

Service

the car went for a re-call and they carried out a safety check at the same time. I have no idea what the re-call was but the safety check gave my car 10/10.

Service

Staff are very helpful and friendly

Service

Satisfied with service they offer

Service

They carried out everything asked for.

Service

Professional and efficient service, Tony Horwell a credit to the branch.

Service

No criticism necessary, very good service

Service

Malton services staff are always friendly and attentive

Service

See above

Service

Did the work quickly while I waited.

Service

Excellent services form the team at Malton.

Service

That Kevin O'brien, what a bloke!

Service

Great service from the team and great determination in finding what in the end was a very unexpected issue with my car. Good communication from the team, keeping me informed with progress and apologetic for any delays which weren't an issue.

Service

Good job for my car.

Service

Very well organised

Service

A very efficient professional experience through out my time with your team.

Service

Car repaired as promised and courtesy car was adequate for our needs

Service

A professional approach from reception to branch manager

Service

Excellent customer service and the video of showing the checks on your car is excellent.

Service

Excellent service

Service

Service good courtesy car great efficiency excellent

Service

Always get great service from BMW Malton

Service

Great service from Jade Also like the health check video of the car

Service

Quick and efficient service

Service

Very satisfied

Service

Jade is always helpful and polite when I go in

Service

Again customer service was supurb

Service

They are always so easy to deal with. Always helpful and very pleasant.

Service

fantastic service, nice people at Malton.

Service

The experience was painless.

Service

I refer to my previous answer

Service

Provided a loan car as promised, kept me up to date and processed a goodwill claim promptly and successfully.

Service

I will be continuing to get my vehicle serviced at Malton. I was very happy with the service.

Service

Great service

Service

pleasant professional service manager and well trained staff

Service

they did everything they said they would

Service

Delivered to me without any effort on my part exactly when I specified.

Sales

Excellent service from everyone at BMW Malton.

Sales

Very friendly

Sales

Dealing with Leon is a delight, he is always friendly, helpful and happy to assist with whatever queries I have during the process of buying and receiving my new car.

Sales

We had to do everything remotely due to the virus and it was faultless

Sales

The sales person I dealt with, Martin, was everything you could ask for with regards to customer service. He was thorough, provided high levels of communicate throughout the process, and delivered a fantastic car to the exact spec I requested.